Which step involves following up with clients after a sale is made?

The step that involves following up with clients after a sale is indeed the follow-up. This stage is crucial in the sales process as it helps to establish and maintain a positive relationship with the client. Following up allows property managers to ensure client satisfaction, address any concerns that may have arisen post-sale, and reinforce the client's decision to work with them. It demonstrates a commitment to service and can lead to repeat business and referrals.

While 'approach' refers to initial engagements with potential clients, 'objection' pertains to handling any concerns or hesitations clients may have during the selling process. 'Closing' is specifically about finalizing the sale and securing the agreement, but it does not encompass the ongoing relationship-building that occurs afterward. Thus, the follow-up step is essential for nurturing long-term client relationships and maximizing the potential for future business.